Issue 56
March 13, 2012
In this Issue

Everything You Should Know about Filing Correspondence

IIPRC Insight

It's Time for the 2012 E-Reg Conference. It's Going to be an e-lympic Event!

Featured Filer; Barbara Warren

Have You Started Spring Cleaning?

The 411 on SERFF Invoices

Billing Export vs. EFT Report

Exchange Plan Management

Are you responsible for Exchange Plan Management in your state, or do you know who is? Send an e-mail to and we'll be sure you and your colleagues receive updates and important information.

SERFF Tips and Tricks

Do you have any tips you'd like to pass along to your fellow SERFFers? Send them to the SERFF Marketing Team at and you may be featured in a future issue of The Insider!

SERFF Help Desk

The SERFF Help Desk is available Monday through Friday, 8 a.m. - 5 p.m., Central Time. Contact the Help Desk at 816-783-8990 or

If you have any article suggestions or if there is anything you'd like to learn more about, please send an e-mail to

  Everything You Should Know about Filing Correspondence

One of the tabs within a filing is called Filing Correspondence. The Filing Correspondence view is the place to view communication between companies and the states as well as maintain internal notes. If the states allow the use of Post Submission Updates, Industry Filers can update filing information (such as the rating information) on the Filing Correspondence tab. There are a number of different areas that may have communication on the Filing Correspondence tab including Objection/Response Letters, Amendments, Post Submission Updates, Dispositions, Filing Notes and Reminders.

  • You should always respond to an Objection Letter submitted by the state with a Response Letter. Through this process, you can submit revisions you have made to your filing. Don't forget to make the Schedule Item changes in the filing first, then click on the Respond button! Please see Online Help for On Demand tutorials and further documentation.
  • Do you have corrections or additions to your filing but don't have an Objection Letter to respond to? An Amendment allows you to submit the changes you have made to the Form, Rate/Rule or Supporting Documentation tab without receiving an Objection Letter.
  • Do you need to revise data fields on the three schedules and/or the General Information tab? Look no further than Post Submission Updates! Participating states will allow Industry Filers to submit information for open and/or closed filings.
  • Are you anxious to see if your filing is approved? When a state has approved your filing, you will find a Disposition on the Filing Correspondence tab.
  • Are you planning a vacation while your filing is in the review process? You can create a Filer Note for other authors on the filing and provide any pertinent information.
  • Need to get a status check from the state or relay more information about your filing that doesn't involve an actual change to the filing? In that case, create and submit a Note to Reviewer. Never send approvable material on a Note to Reviewer.
  • Do you need to create a reminder for yourself? SERFF allows nearly all users to create reminders with the Reminders functionality. SERFF users can choose a date to be reminded and a message will arrive in your Message Center with the appropriate information.

To learn more about Filing Correspondence, visit Online Help in SERFF. The Online Help link is located in the top right-hand corner of the SERFF application.

  IIPRC Insight

Milliman, Inc., recently released its 2011 Interstate Compact Survey Report, in which it conducted an independent survey of insurance companies to measure the level of and satisfaction with IIPRC usage as a follow-up to its initial report issued in October 2009. While fewer companies responded to the 2011 survey than the 2009 survey, the proportion of responding companies that were registered increased by 50%. The 2011 report also noted the IIPRC experienced growth of almost 80% in terms of the number of registered companies since 2009.

For companies not yet using the IIPRC, Milliman found the reasons and their importance in terms of ranking had not changed since 2009 with the perceived costs vs. benefits being at the top of the list. Milliman also found a significant increase in satisfaction since 2009 among IIPRC users regarding the costs of filing through the IIPRC. One respondent summed it up this way, "At first we felt the fees were expensive, but now the benefits far outweigh the costs."

The IIPRC continued to receive high marks from registered filers on their overall filing experience, although companies noted an increase in the IIPRC's turnaround times since 2009. Milliman found the growth of the IIPRC in terms of filing volumes and variety, type and complexity of product filings contributed to this increase.

From the IIPRC's perspective, the 2011 Milliman Interstate Compact Survey reflects momentous growth in the number of Compacting States, uniform standards and filing companies as more and more efficiency-minded companies choose the value-added speed-to-market benefits of preparing one filing that eliminates state-by-state content variations and reviews, as well as reduces duplicative paperwork, processes and systems implementation. The 2011 survey demonstrates the IIPRC's proactive approach to enhancing the filing experience, as we have added more reviewer resources and user-friendly tools, reduced turnaround times and implemented a lower cost-structure for regional company filers.

The complete 2011 report may be found on the IIPRC's website,

  It's Time for the 2012 E-Reg Conference. It's Going to be an e-lympic Event!

We welcome you to join our "e-lympic - sized" E-Reg event! Registration is now open for the 13th Annual NAIC/NIPR E-Reg Conference, which will be held April 29 - May 2, 2012, at the Westin Crown Center Hotel in Kansas City, MO.

The conference will kick-off Monday afternoon with lunch and a special keynote motivational speaker, Karen McCullough. Tuesday's festivities include a regulator and Industry outing to Lucky Strike Lanes in Kansas City's popular Power & Light District. Space is limited and there is a separate fee for this event, so register early!

This year's Rate and Form Exchange theme is "SERFF e-lympics." Join us for sessions like: Roundtable Wrestling - Regulator Rally, Be a SERFF Black Belt and Shot Put into 2013... just to name a few. Also, join special guest speaker Lamont Boyd from FICO as he presents our P&C hot topic, credit-based insurance scoring.

We love seeing all of your smiling faces each year and hope to see our "regulars" but we'd love to see some new faces, as well!

Register now for the chance to network with your peers, talk to helpful exhibitors, meet with state regulators and, of course, attend educational sessions filled to the brim with SERFF e-lympic wisdom!

  Featured Filer: Barbara Warren

Say hello to a veteran SERFF filer, Barbara Warren. Barbara, a contract analyst for The Hartford, has used SERFF since 2004.

"Prior to 2004, our company was filing via paper and I was brand new to filing. I was helping the filing team and wasn't opposed to learning a 'new' system. My manager and mentor asked me to consider using SERFF. Being new to filing, I wasn't habituated to filing via paper and embraced SERFF and advocated its use for the form filing team," Barbara said.

One of Barbara's favorite SERFF enhancements is Clone Filing. Like the majority of our filers, Barbara appreciates the ease and speed with which Clone Filing allows her to draft and submit similar filings.

Another "SERFF feature" Barbara enjoys is the interaction between the SERFF team and filers: "Using SERFF has always been a positive experience for me because from the get-go, the SERFF team has been a helpful, enthusiastic group that I have turned to with questions, concerns or suggestions."

When she is not SERFFing, Barbara enjoys participating in group exercise classes and spending time with her family. "I especially enjoy touring on our motorcycle with my husband and spending time with my family, including my children and grandchildren, sisters, brothers and parents," Barbara said. "I also love hiking and relaxing at our pool in the summer months with my Boxer, Baxter, and my Weimaraner, Sampson."

Thanks for being a loyal SERFF filer, Barbara!

Do you want to be our next "Featured SERFFer"? Send an email to the SERFF Marketing team at and tell us how much you love SERFF. You could be featured in an upcoming issue of The Insider!

  Have You Started Spring Cleaning?

The Message Center is the central location for filing activity notifications and provides real-time information pertaining to changes to your SERFF filings.

The SERFF team encourages users to keep the Message Center clean and tidy. One way to accomplish this is to read the message and click the "Remove Message" button. Another way to keep your Message Center tidy is to move the filing to which the message is related to your Workfolder once it arrives. Simply read the message and click the "Move to Workfolder" button. The message will be removed from the Message Center and the filing will be automatically moved to your Workfolder.

Keep in mind when you remove a message from your Message Center the message content is still accessible from within the filing. For example, if you received notice of an Objection Letter, click on the Filing Correspondence tab to review and respond to the Objection Letter.

SERFF recently began performing nightly Message Center maintenance. Messages that are 90 days or older will be removed from each user-specific SERFF account, so be sure to stay on top of all of your messages!

If you have any questions about the Message Center and how to keep it tidy, please contact the SERFF Help Desk at 816-783-8990 or

  The 411 on SERFF Invoices

Have you ever wondered what the difference is between a SERFF Credit Invoice and an Invoice? This is a commonly asked question and we decided to clarify the differences between the two invoice types.

A SERFF Pay as You Go invoice is an invoice that must be paid by check or credit card to the NAIC. This invoice is generated when a customer has elected to pay for filings as they submit them or their SERFF filing block has depleted and they have not purchased a new one.

A SERFF Credit Invoice is an invoice that should never be paid. This type of invoice is generated for customers who have purchased a pre-paid filing block. The invoice details how many transactions on a pre-paid filing block have been used during a monthly billing cycle. The invoice also lists the total amount remaining on the pre-paid filing block at the end of a billing cycle. Filing transactions should be reconciled using the SERFF Billing Export, not the SERFF Credit Invoice.

It is important to keep your SERFF billing contact up-to-date, as this contact will receive SERFF Pay as You Go invoices and/or SERFF Credit Invoices. If you believe you should be receiving SERFF invoices each month, please contact the SERFF Marketing team at or 816-783-8787.

  Billing Export vs. EFT Report

The SERFF team receives numerous calls each month regarding the difference between the EFT Report and Billing Export.

Authorized Industry users have the ability to run an EFT report which itemizes the state filing fees paid by an insurer. Authorized State users can run an EFT report which will detail fees paid by the industry. In order to run an EFT Report, you must have the EFT Report role.  To run an EFT Report, click on the "EFT Report" link on the Filings tab, choose the date range and format (.csv or web page) and run the report. 

The Billing Export itemizes all filings submitted for the month and can be used to reconcile monthly SERFF Industry invoices for transactions submitted. All users with the Filing Manager role can run Billing Export. To run Billing Export, click on the Billing tab and click on the "Billing Export" link at the top of the tab. Choose the invoice month to reconcile and run the report.

Contact the SERFF Help Desk at if you have questions.

The National Association of Insurance Commissioners (NAIC) is the U.S. standard-setting and regulatory support organization created and governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories. Through the NAIC, state insurance regulators establish standards and best practices, conduct peer review, and coordinate their regulatory oversight. NAIC staff supports these efforts and represents the collective views of state regulators domestically and internationally. NAIC members, together with the central resources of the NAIC, form the national system of state-based insurance regulation in the U.S.